Why can't I log-in or start my shift? / My App is not working

As a last-mile visibility application, Radaro uses device location to accurately display in customer live-tracking.

If you are unable to start your shift, incorrect device location settings could be an underlying reason.

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To update your Location Settings for iOS and Android, please follow the below guides. 

iOS 15+

Ensure Device Location Settings Are Turned On

Go to Settings > scroll down list to Radaro > Location > Always (1)

Additional Step: Ensure "Precise Location" is turned on (2)

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Important: Users on occasion may see a prompt to advise that Radaro is using the device location multiple times. It is important to ensure that "Always Allow" is selected when prompted. 

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Android OS 10+

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Ensure Device Location Settings Are Turned On

Go to Settings > Location > App Permission > Radaro > Allow All the Time

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Here are some additional tips to ensure a smoother experience whilst using Radaro

 

 

 

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