Failing a Job (Driver App)

If you cannot complete the job successfully, you have the ability to fail a job. Failing a job will allow you to enter in a reason why and record visual evidence. This could be for a multitude of reasons including unsafe work environment or simply the customer was not home.

Step 1

Start by following the normal job completion steps, by selecting the job you wish to complete and select the start button before making your way to the job site.

Once you realise you are unable to complete the job, select the “Fail” button.  

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Step 2

Select the reason(s) as to why you cannot complete the job from a list of predetermined reasons set by your manager. If there are no applicable reason codes, select the “Other” option and add a note.

Find out how to set Completion/Error Codes here

Once you have selected the reasons, hit the “Done” button.

You then have the option to add an additional description to provide any further details as to why the job was failed. If you have selected the “Other” code, you will be required to include a description to explain the reason the job cannot be completed.

 

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Step 4

You will then be asked to confirm your job failure. You can do this by attaching a photo or a signature. Capturing a signature by the customer may come at a time when they had rejected the order and will not accept the delivery.

Radaro allows you to attach photos to the job, and any additional comments can be left in the comments section. The Radaro sign on glass feature can be used to capture either the customer’s signature or your own, depending on what your company policy is.

Once you have attached all the Proof of Failure information, go ahead and select “Fail Job”.

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Step 5

You will then be able to find that failed job under “Finished” in the jobs list. 

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If you are interested in learning more about Failing a Job or how this workflow can be integrated into your operations, contact your Radaro Account Manager or a member of the Radaro team at (03) 8548 1892 or by emailing support@radaro.com.

Tags: Failed job, fail a job, fail

 

 

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