You can reopen a solved request by creating a follow-up ticket.
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Click your profile icon in the upper-right side of any page, and then click My activities.
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Click All my requests in the sidebar.
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Click the title of a solved request to open it.
Tip: If you have a long list of requests, filter the view by selecting Solved from the Status menu.
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Click the link on the lower side of the request to create a follow-up request.
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Complete the follow-up request and click Submit.