Updating a Support Request in My Activities with a comment, CC, or organization

You can update any existing support request that is not closed with a comment.

You can also add CCs to an existing support request. If you belong to multiple organizations, you can also change the organization for a support request when you view it in Help Center.

  1. Click your profile icon on the upper-right side of any Help Center page, and then click My activities.


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By default, the My Activities page displays all requests that you have submitted.

  1. Click the link for the request you want to update.

  2. Add a comment to update the request.

  3. (Optional) If the CC option is enabled for the Help Center and you are signed in, you can add an email address to copy a user on the ticket

When you add a CC to an existing ticket, you must also add a comment.

  1. (Optional) If you belong to multiple organizations, you can change the organization for the support request.

  2. Click Submit.

 

 

 

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