You can update any existing support request that is not closed with a comment.
You can also add CCs to an existing support request. If you belong to multiple organizations, you can also change the organization for a support request when you view it in Help Center.
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Click your profile icon on the upper-right side of any Help Center page, and then click My activities.
By default, the My Activities page displays all requests that you have submitted.
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Click the link for the request you want to update.
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Add a comment to update the request.
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(Optional) If the CC option is enabled for the Help Center and you are signed in, you can add an email address to copy a user on the ticket
When you add a CC to an existing ticket, you must also add a comment.
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(Optional) If you belong to multiple organizations, you can change the organization for the support request.
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Click Submit.