Updating a Support Request by Email

You can update an existing support request ticket with a comment by email.

You must have permission to update the ticket, either as the ticket requester, a CC on the ticket, or a member of a shared organization for the ticket.

1.  In your email, create a new email message or forward an existing email to [e-mail]. The subject can be anything you want.

2. At the top of the body of the email, enter the ticket ID for an existing support request using the following syntax:

   
   

3. Leave one blank line after the ticket ID.

4. Enter the comment you want to add to the ticket after the blank line.

Your email should look something like this:

5. Send the email.