You can update an existing support request ticket with a comment by email.
You must have permission to update the ticket, either as the ticket requester, a CC on the ticket, or a member of a shared organization for the ticket.
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In your email, create a new email message or forward an existing email to support@radaro.com.au. The subject can be anything you want.
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At the top of the body of the email, enter the ticket ID for an existing support request using the following syntax:
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Leave one blank line after the ticket ID.
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Enter the comment you want to add to the ticket after the blank line.
Your email should look something like this:
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Send the email.