Updating a Support Request by Email

You can update an existing support request ticket with a comment by email.

You must have permission to update the ticket, either as the ticket requester, a CC on the ticket, or a member of a shared organization for the ticket.

  1.  In your email, create a new email message or forward an existing email to support@radaro.com.au. The subject can be anything you want.

  2. At the top of the body of the email, enter the ticket ID for an existing support request using the following syntax:


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  3. Leave one blank line after the ticket ID.

  4. Enter the comment you want to add to the ticket after the blank line.

Your email should look something like this:

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  1. Send the email.

 

 

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