Tracking your Organization's Support Requests 

 

You can be a member of one organization or multiple organizations. If you're a member of a shared organization, you can see tickets for all members of that organization.

Note: If you do not see the organisation tab please contact Radaro Support.

  1. Click your profile icon on the upper-right side of any page, and then click My activities.


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  2. Click the Organization Requests link on the My Activities page to see all the requests in your organizations.

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The link appears only if you're a member of a shared organization.

  1. To see details about a request, click the request title.

To subscribe to requests for a shared organization

  1. Click your profile icon on the upper-right side of any page, and then click My activities.

  2. Click the Organization Requests link on the My Activities page to see all the requests in your organizations.

The link appears only if you're a member of a shared organization in Zendesk.

  1. Click Follow.

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Note: If the Follow button is not available, please contact Radaro Support.

You will now receive notifications for new and updated request in your shared organization.

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