Tracking your Support Requests

You can use the Help Center to track your support requests.

  1. Click your profile icon on the upper-right side of any Help Center page, and then click My activities.

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By default, the page displays all requests that you have submitted.

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  1. To filter your requests by status, select a request status from the Status

    • Openis a ticket that's been assigned to an agent who is working to resolve it.

    • Awaiting your reply is a ticket that's been assigned to an agent, but the agent is waiting for more information from you before resolving the ticket.

    • Solved is displayed when work on the ticket is complete.

  2. To search your requests, enter a search term in the Search Requests

  3. To see details about a request, click the request title.

If you belong to multiple organizations, you can change the organization for a support request when you view details for that request.

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