How do I change or reset my password?

For Merchants

Change Password

1. Log in to your Radaro Management Portal and locate the Settings button.

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2. Select Profile from the tabs listed on the screen. 

Tip: You can also update your name, avatar and email address in this screen. 

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3. Scroll down to the Change Password section on the page.

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4. Enter your current password, new password, repeat new password and select Update. You're done!

 

Reset Password

If you cannot remember your password, you can reset it using your registered email. 

Tip: Your Radaro welcome email may contain login credentials to the Management Portal. 

 Note: If your login username is an email account you have access to, please follow the steps below. If your login username is a generic email address, please contact our support team by clicking on the Support button located on the bottom right of this Window. Alternatively, you can email us here.

1. Access the Radaro Management Portal URL: https://account.radaro.com.au/ 

2. Enter your email address

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3. Select Forgot Password.

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4. Type your email address again and select Submit. Please check your email for password reset instructions. 

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5. In your password reset email, select Reset Password to proceed to the next step. 

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6. Type your new Password, repeat new Password and select Submit. You're done! You can now log in with your new Password. Check our password guidelines here.

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For Drivers

Reset Password

If you cannot remember your password, you can reset it using your registered email

Tip: Your manager may already have the login credentials for your driver account safely stored. It might be a good idea to check with them first.  

Note: If your login username is an email account you have access to, please follow the steps below. If your login username is a generic email address supplied by Radaro, please contact our support team by clicking on the Support button located on the bottom right of this Window. Alternatively, you can email us here.

1. Open the Radaro driver app and tap on Forgot Password.

2. Type your email address and tap on Send. Please check your emails for a password reset notification from Radaro. 

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3. In your email, tap on the Reset Password button. 

4. You will be directed to the Radaro password reset page. On this page, enter your new password, repeat the password and tap on Submit. Check our password guidelines here.

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5. That's it! You can now reopen the Radaro Driver App and log in with your new password.

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If you are interested in learning more about how Radaro can be integrated into your operations, contact your Radaro Account Manager or a member of the Radaro team at (03) 8548 1892 or by emailing support@radaro.com.

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