In the driver app, tap on the "Filter Funnel" to reveal the job status screen. Tap on "Failed". This will open a list of all jobs that were failed in the last two weeks
Tap on the job you wish to complete to see the original job details, contact the customer and access the Fail Report. To complete this job, hit "Try Again"
Note: Currently, you can only recreate a job within the Radaro App that has been failed in the last two weeks. To complete a job that was failed longer than two weeks ago, please contact your Manager to create the job using their Radaro Merchant Portal
The original job details from the failed job will auto-populate; however, you can edit these if the job details have changed by tapping each field and inputting the new job details
Pickup Address: If you are required to pick up the goods before delivery you can choose to select pickup address from a Hub or manually validate an address by typing on the map
Populate any additional information related to the job such as a Job Description; Labels; Job Deadline etc. The job is by default assigned to you as the Driver; however, you have the option to unassign the job by tapping the "X" symbol (next to your name) and proceed with creating the job. Alternatively, you can assign the job to another driver by tapping your name and selecting a new driver from the list
Note: Please consult your Manager regarding your job assignment policy before assigning jobs to different drivers
The final step is to confirm the accuracy of all information entered. If you need to make any changes, simply tap on the "<" arrow to go back to the previous screen
Tap "Add Job" once complete
The created job now will display in your Active Jobs screen ready to be completed!
If you are interested in learning more about Completing Previously Failed Jobs or how this workflow can be integrated into your operations, contact your Radaro Account Manager or a member of the Radaro team at (03) 8548 1892 or by emailing firstname.lastname@example.org.
Tags: Failed job, complete failed job, job failed