How do I get my Drivers to record time at site?

OVERVIEW

Radaro uses Geo-Fencing Technology that has the ability to capture a 'Time at Site' metric. 

This occurs by taking the latitude/longitude of a specified address and putting a 150m radius around the area. When a driver reaches within the location and validated with three unique 'pings', time is recorded in the back of the driver/technicians device until they 'Complete' the work order within Radaro.

For Geofencing to work correctly it is imperative that Location Settings are set to 'always' for Radaro. 

iOS (Apple Devices)

To change this setting within an Apple device follow the steps below: 

  1. Navigate to the Settings app
  2. Find the Radaro application on the main settings page. You will need to scroll to near the bottom of the list
  3. Select Radaro > Location > Always

Android

To change this setting within an Apple device follow the steps below: 

  1. Navigate to the Settings app
  2. Go to Location and App Permission
  3. Navigate through the list to Radaro and select "Allow all the time"

On rare occasions, the device clock may be incorrect. To ensure network time is selected;

  1. Navigate to the Settings App
  2. Go to System > Date & Time
  3. Make sure "Automatic time" or "Network provided time" are selected. 
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