What if you were able to be notified of customer and driver comments in real-time and were able to respond instantaneously? Now you can!
Real-Time Escalation Alerts are entirely branded and allow your company to swiftly respond to customer and driver feedback. As a result, our clients have seen a reduction in customer wait times and improvements in overall end-consumer satisfaction.
Real-Time Escalation Alerts can be linked to the following features:
- Low customer feedback
- Advanced Completion codes
- Failed Reason Codes
This gives your company the ability to respond and provide a solution to dissatisfied customers in order to improve their overall experience with your company in real-time.
Low Feedback Notifications
Low Feedback Notifications allow management to quickly respond to low customer feedback by sending a link of a job report which has scored lower than a set star rating to a nominated email address. Low Feedback Notifications can be turned on or off and are completely branded; with the rating which triggers the email alert customizable.
Completion Code Notifications
Advanced Completion Notifications allow management to quickly respond to the next required cause of action identified by drivers through the use of Advanced Completion Codes. Emails are completely branded and contain a link of the job report that is sent to a nominated email address when a driver completes a job in which they have selected and attached an Advance Completion Code.
Failed Job Notifications
Failed Job Notifications allow management to quickly respond to failed jobs identified by drivers through the use of Fail Codes. Emails are completely branded and contain a link of the job report that is sent to a nominated email address when a driver terminates a job in which they have selected and attached a Failed Reason Code.
If you are interested in learning more about Real Time Escalation Alerts or how they can be integrated into your operations, contact your Radaro Account Manager or a member of the Radaro team at (03) 8548 1892 or by emailing firstname.lastname@example.org.